We’ve all been there. Someone leaves a negative review on your business’s Google My Business page, and you want it gone. But what is the best way to go about deleting a Google review? Understanding the dynamics of deleting reviews can help you manage your online reputation and keep your customers happy. Let’s take a look at the basics of delete old google reviews (alte google bewertungen löschen)
Can I Delete A Google Review?
The short answer is yes, but with caveats. As the owner or manager of your business’s GMB page, you have access to functionality that allows you to delete reviews—but it’s important to note that not all reviews are eligible for deletion. Complaints about poor customer service, false advertising, etc., cannot be deleted from your GMB page. Additionally, Google may choose to ignore requests to delete reviews if they are deemed valid or relevant by their algorithm.
How Do I Delete A Google Review?
If you determine that a review is eligible for deletion, then you can follow these steps:
-Go to google.com/business and select “manage now” next to your business listing.
-Click “reviews” on the left-hand side of the screen and locate the review you want to delete in the list of reviews that appears below.
-Click on the three vertical dots next to the review and select “flag as inappropriate” from the drop-down menu that appears.
-Select one of several options from another drop-down menu indicating why you are flagging this review for removal (e.g., offensive language).
-Confirm that this is indeed an inappropriate comment and click “submit.” The result will appear immediately in most cases; however, some cases may take up to 48 hours for resolution by Google moderators. In these cases, flagged reviews may still appear online while they are being reviewed by moderators.
It’s also important to note that even after a review has been successfully removed from your GMB page, it may still appear elsewhere online—namely in search engine results pages (SERPs). This means that even after a flagged review is successfully removed from its original source (i.e., your GMB page), it may still linger in internet searches related to your brand or business name due to SERP caches or other sources like third-party websites or social media platforms where those same comments were posted previously (and thus not subject to deletion requests). If this happens, contact us here at Metric Marketing so we can help! Our team specializes in reputation management so we know how best handle these situations quickly and efficiently.
Conclusion: Dealing with negative or inappropriate reviews can be tricky but understanding how and when you can delete them from your GMB page is key in managing both customer relationships and your overall online reputation efficiently and effectively. When in doubt about whether a particular post should stay or go, reach out! Our team here at Metric Marketing specializes in reputation management so we can provide guidance on any issue related to deleting a Google review–from assessing whether it’s appropriate for removal in accordance with Google guidelines down through ensuring its removal across all applicable platforms where necessary–so don’t hesitate; get in touch today!