When you’re looking for a solution to increase your user engagement and make website interactions more efficient, a good starting point is to evaluate how other websites are using chat: Chatting with website visitors can be an easy way to break the ice, establish trust and build a connection that could lead to a potential sale or another type of interaction- in this article, we will provide you with all the details you need to choose the right live chat app for your business — from the most popular options and their features, pricing models and supporting industries; read on to learn more about these features and find out which chat software fits your needs best.
What Makes a Good Live Chat App?
The best live chat app for your business will have a few key features that set it apart from the competition- the most important factors to consider when choosing a live chat app are whether it’s supported by your company’s e-commerce platform and whether it has APIs available; a live chat app must work seamlessly with your e-commerce platform to allow customers to chat with your staff and make orders if you sell products that customers can buy online, live chat apps give you a new way to interact with them — and a way to increase your revenue, ideally, your live chat software should be free to use, but you may want to consider introducing a paid option.
Differences between Chat Software
Live chat apps work on pretty much the same principles as regular chat apps — except that everything is done via a computeror mobile device instead of a person, live chat apps are more common among B2C businesses like online retailers and service providers because they often have a person available to chat with customers during office hours, they like to use chat software because it’s easier to respond to a single question or issue via chat.
Pricing Models for Live Chat Apps
While there are some paid options, the most popular options are usually free; however, there are some paid live chat apps that offer a free trial or a limited number of free credits before the cost kicks in; during your live chat app research, you’ll want to make sure that you find an app that fits your needs and budget; you can find a list of the best live chat apps and one important factor to keep in mind is some live chat applications are free for everyone, but provide a paid tier for businesses with higher customer volumes; therefore, you’ll want to select an app with a price that meets your business’s needs and budget.
Features of the Best Live Chat Apps
The best live chat apps will offer a number of features to make your live chat experience as seamless and efficient as possible, a few of the key features you might want to look for are included below:
- A mobile app that’s compatible with your website – Your live chat software should interact with your website so clients may talk from anywhere.
- A reliable 24/7 support team – A decent live chat app will have customer support representatives ready to resolve questions and difficulties.
- An easy-to-navigate dashboard – The live chat app dashboard should be straightforward and provide account, order, and other client data.
- A variety of customer support methods – Your live chat app should support phone, email, tickets, and social channels.